Refund policy

Refund Policy

We offer a 14-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging

• Proof of purchase is required

For hygiene reasons, we do not accept returns on opened flavour packs or used devices.

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@ovraofficial.com

Approved refunds will be processed back to your original payment method.

Shipping costs are non-refundable unless the item is faulty.

To start a return, contact us at support@ovraofficial.com