Privacy policy

Privacy Policy
Last updated: March 18, 2026

At OVRA, we are committed to protecting your privacy and providing a secure and transparent shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase from our store.

OVRA operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details including your name, shipping address, billing address, phone number, and email address

  • Payment information including payment method details and transaction data

  • Account information such as login details, preferences, and settings

  • Order information including items purchased, returns, and purchase history

  • Customer support information when you contact us

  • Device information such as IP address, browser type, and device identifiers

  • Usage data including how you interact with our website

How We Collect Your Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you use our website

  • From service providers such as Shopify, payment processors, and analytics tools

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve and personalize your shopping experience

  • Communicate with you about your orders or updates

  • Send marketing communications (you can opt out at any time)

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Shopify and service providers to operate our store (payments, shipping, analytics)

  • Marketing partners to provide relevant advertisements

  • Legal authorities when required by law

All third parties are required to handle your information in accordance with applicable privacy laws.

Shopify

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve its services.

To learn more, visit:
https://www.shopify.com/legal/privacy

Cookies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze site performance

  • Provide relevant advertising

You can manage cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

International Transfers

Your information may be stored and processed outside your country, including by Shopify and its partners.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Product Disclaimer

OVRA products are nicotine-free and tobacco-free. They are designed as a sensory alternative and are not intended to diagnose, treat, cure, or prevent any disease.

Age Requirement

Our products are intended for adults only (18+). By using this website and purchasing from OVRA, you confirm that you meet the legal age requirements in your region.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: support@ovraofficial.com
Location: Sydney, NSW, Australia

We aim to respond within 24 hours.